Shipping Policy

At Eezyrelief, we work hard to get your order to you as quickly and safely as possible. Please read our Shipping Policy to understand what to expect after you place your order.

1. Order Processing Time

All orders are processed within 1-2 business days of payment confirmation (excluding weekends and public holidays). You will receive an email confirmation once your order has been dispatched, along with tracking information.

During peak periods (such as sales events or festive seasons), processing times may be slightly longer. We appreciate your patience.

2. Shipping Methods and Delivery Timeframes

We currently offer the following shipping options:

Standard Shipping: [X-X BUSINESS DAYS] — [SHIPPING COST]
Express Shipping: [X-X BUSINESS DAYS] — [SHIPPING COST]
Free Shipping: Available on orders above ₹[MINIMUM ORDER VALUE]

Delivery timeframes are estimates from the date of dispatch and may vary depending on your location, courier availability, and other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Any applicable charges will be clearly displayed before you complete your purchase.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by visiting the courier's website directly and entering your tracking number.

Please allow up to 2-3 HOURS for tracking information to become active after you receive your dispatch confirmation.

5. Delivery Issues and Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to:

High order volumes during peak seasons
Weather conditions or natural events
Courier or logistics disruptions
Incorrect or incomplete delivery address provided at checkout

If your order has not arrived within the estimated timeframe, please contact us at atharbilal012@gmail.com and we will investigate with the courier on your behalf.

Important: Please ensure your delivery address is accurate and complete at the time of ordering. Eezyrelief is not responsible for delays or failed deliveries caused by incorrect address information.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier will typically leave a notification and attempt redelivery or hold the package at a local facility. If the package is returned to us due to failed delivery or non-collection, we will contact you to arrange reshipment. Additional shipping charges may apply.