Frequently Asked Questions
Got a question? We've got answers. If you can't find what you're looking for, feel free to reach out to us at eezyrelief@eezyrelief.com.
Orders & Payments
How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your delivery details and complete payment. You'll receive an order confirmation email once your purchase is successful.
What payment methods do you accept?
We accept COD, UPI, credit/debit cards, and net banking. All transactions are processed securely.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us at eezyrelief@eezyrelief.com as soon as possible if you need to modify or cancel your order. Once an order has been dispatched, it cannot be cancelled.
Will I receive an order confirmation?
Yes! You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.
Shipping & Delivery
How long does delivery take?
Orders are typically processed within 2-3 business days and delivered within 6-7 business days from dispatch, depending on your location. Please refer to our Shipping Policy for full details.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this number on the courier's website to track your delivery in real time.
Do you offer free shipping?
Yes! We offer free shipping on orders above ₹4000. Standard shipping charges apply to orders below this amount.
Do you ship internationally?
Currently, we only ship within India. We hope to expand soon!
Products & Safety
Are your massagers safe to use?
Absolutely. All Eezyrelief massagers are clinically tested and verified by qualified doctors and physiotherapists. Our eye massagers, neck massagers, body massagers, and knee massagers are designed to meet medical safety standards. Our roller aromatic oils use natural ingredients for complementary relief. Please refer to the product manual before first use.
Are your products doctor-recommended?
Yes! Every massager in our range has been reviewed and recommended by medical professionals specialising in physiotherapy and pain management. We take clinical credibility seriously — if it's not doctor-approved, it doesn't make it onto our store.
What products do you sell?
Our current range includes:
- Eye Massagers — for digital eye strain and tension relief
- Neck Massagers — for cervical pain and stiffness
- Body Massagers — for full-body muscle recovery
- Knee Massagers — for joint pain and circulation
- Roller Aromatic Oils — our only oil product, for natural complementary relief
Can I use your products every day?
Most of our massagers are designed for regular daily use. However, we recommend following the usage instructions included with each product. If you have a medical condition or are pregnant, please consult a healthcare professional before use.
Are the product images accurate?
We do our best to display products as accurately as possible. However, colours may vary slightly due to different screen settings. If you have any concerns about a product, please contact us before purchasing.
Returns & Refunds
What is your return policy?
We accept returns within 2 days of delivery for unused, unopened items in their original packaging. Please note that opened personal care products may not be eligible for return for hygiene reasons. See our full Return and Refund Policy for details.
How do I initiate a return?
Email us at eezyrelief@eezyrelief.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 3-4 business days to your original payment method.
General
How do I contact customer support?
You can reach us at eezyrelief@eezyrelief.com or through our Contact page. We aim to respond to all queries within 2-3 business days.
Do you have a physical store?
We are currently an online-only store, which allows us to keep our prices competitive and deliver directly to your door across India.