Privacy Policy

Last updated: 10-07-2026

At Eezyrelief ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from us.

1. Information We Collect

We collect information you provide directly to us, including:

Personal identification information: Name, email address, phone number, billing and shipping address
Payment information: Credit/debit card details or UPI information (processed securely through our payment partners ,we do not store full card details)
Order information: Products purchased, order history, and transaction details
Account information: Username and password if you create an account
Communications: Messages you send us via email or contact forms

We also collect certain information automatically when you visit our site, including your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your queries and provide customer support
Send promotional emails and offers (only if you have opted in)
Improve our website, products, and services
Comply with legal obligations under Indian law
Prevent fraud and ensure the security of our platform

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

Types of cookies we use:

Essential cookies: Required for the website to function
Analytics cookies: Help us understand site usage (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements

4. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and serving you, including:

Payment processors (e.g., Razorpay, PayU, Shopify Payments) to handle transactions securely
Shipping and logistics partners to deliver your orders
Email marketing platforms to send communications (only with your consent)
Analytics providers to help us improve our services

These third parties are obligated to keep your information confidential and use it only for the purposes we specify. We do not sell your personal data to any third party.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at atharbilal012@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.