Return and Refund Policy

At Eezyrelief, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

The return request must be raised within 2 DAYS of the delivery date
The item must be unused, unopened, and in its original packaging
The item must be in the same condition as when you received it
Proof of purchase (order confirmation or receipt) must be provided

Please note: For hygiene and safety reasons, certain products such as opened massage oils, balms, and aromatherapy rollers may not be eligible for return unless they are defective or damaged.

2. Non-Returnable Items

The following items cannot be returned:

Opened or used personal care and wellness products
Items marked as "Final Sale" or "Non-Returnable" on the product page
Gift cards
Items damaged due to misuse or improper handling by the customer

3. How to Initiate a Return

To start a return, please follow these steps:

Email us at atharbilal012@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and respond within 2-3 business days.
If approved, we will provide you with return instructions and the return shipping address.
Pack the item securely in its original packaging and ship it to the address provided.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 6-7business days.
Bank processing times may vary; please allow additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong product. To request an exchange, contact us at atharbilal012@gmail.com within 2 days of delivery. We will arrange for a replacement to be sent once the original item is returned and inspected.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 2 days of delivery with:

Your order number
A clear photograph of the damaged or defective item
A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you, including return shipping.

7. Return Shipping Costs

Defective or incorrect items: Return shipping is covered by Eezyrelief
Change of mind returns: Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit